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Theft Doesn’t Always Come With a Mask

  When you were a child, there were many fundamental life lessons that you learned. Hopefully, one of those lessons was about the repercussions of stealing. I was around the age of 7 when I learned this valuable lesson, walking to the 7Eleven with my sister, excited,...

Customer Loyalty Programs: The Why and the How

Last month, some friends and I went to brunch at a favorite local spot. The decision to eat at this restaurant was easy – I gave them my e-mail address to participate in their loyalty program during a previous visit. Later, I received an e-mail for $20 off of my bill...

Point of Sale Comes Down to Point of Service

The last three feet—the most important real estate of your store. The few feet before the register are probably the most demanding space in the store.  The customer is ready to buy, if it’s not easy or takes too much time, they can leave.   Successful hospitality and...